Our customer’s satisfaction is our top priority. If you are not happy with our products regardless of whatever reason, please feel free to call our offices at 917-214-0485 or email us at firstname.lastname@example.org. In case you request for return of any of the purchased items as a customer, you will only be obligated to pay shipping and insurance fees. Follow the steps provided by our customers sales associates to return the purchased item, in addition, contact them to obtain a Return Merchandise Authorization.
Please note that following Terms and conditions apply on our return policy:
- Items must be in original purchased condition, unworn and with all documentation and all original tags attached.
- The return must also be received in our showroom within 15 days from when the order was delivered to you.
- Items over $3500 will incur a 20% restocking fee as they are all custom orders.
- Items that were purchased through our layaway program cannot be returned for a refund, only store credit or exchange as these items are reserved for customers for an extended period and cannot be sold.
- Items that were upgraded from previous orders are eligible to be returned within the 15 days from the delivery date of the first order.
- If you have a custom request, it can only be returned for store credit only as we cannot restock these items after customization.